Google Apps Sync Installation Problems With Outlook 2013

Posted by in Google Apps on June 22nd, 2013 | 3 Comments

outlook-2013-google-apps-sync-problemsNovember 2013 Update: Google Apps Sync now works with click-to-run versions of Outlook 2013.

If you’re trying to install Google Apps Sync for Microsoft Outlook on Outlook 2013, you are probably going crazy trying to figure out why it just won’t install. I’ve already done hours of research online trying to figure out why I was having problems with the installation. The short explanation is that Microsoft changed their software format causing compatibility issues with the Google Apps Sync plugin. Google Apps Sync will work flawlessly with Outlook 2007 and 2010, but you’ll have some issues with installing the sync plugin for Outlook 2013.

When you try to install Google Apps Sync on Outlook 2013, you’ll receive the following popup message on your computer:

Succeeded: Google Apps Migration for Microsoft Outlook
Failed: Google Apps Sync for Microsoft Outlook

Currently, Google Apps Sync is not compatible with the “click-to-run” version of Outlook 2013. However, it is compatible with the MSI version of Outlook 2013. The problem is that nearly 100% of Outlook 2013 versions out there are the “click-to-run” variety where you simply purchase a product key and are given instructions on how to download the actual software. The MSI version is what large enterprises receive that purchase bulk licenses from Microsoft.

What are your options? There are hacks out there to get around the annoying issue of being unable to install Google Apps Sync for Outlook 2013. To summarize the hack, it involves uninstalling Outlook 2013, uninstalling the Sync plugin, installing Outlook 2010, then installing Google Apps Sync, then upgrading to Outlook 2013, and then editing your computer’s registry to insert the registry hack in order to get the plugin to work.

If you don’t feel like going through the hassle of installing and uninstalling software and editing your computer’s registry, well, you can try to get an MSI version of Outlook 2013 from Microsoft or ¬†you can simply stick with Outlook 2007 or 2010 until Google announces that the Google Apps Sync plugin is compatible with the click-to-run version of Outlook 2013. If you have any updates on this situation, feel free to let me know by leaving a comment below.

3 Responses to “Google Apps Sync Installation Problems With Outlook 2013”

  1. Robyn

    Sep 15, 13 at 12:35 pm

    I sure wish I would have seen this post last week. I have been trying over and over again to sync with no luck. 3 different phone calls with Microsoft, uninstall and reinstall.

    How do I check if I am running a Click to Run version?

  2. gg

    Oct 10, 13 at 1:20 pm

    Has there been an easier fix for this problem yet??

  3. Scott McKenzie

    Nov 24, 13 at 11:37 pm

    Outlook 2013 Click to Run now supported by Google Apps Sync For Outlook – https://tools.google.com/dlpage/gappssyncstandalone

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